Our Qualified Engineers adhere to procedures of the ISO 20000 standard for customer service. Our attention also considers the safeguarding and protection of the integrity and confidentiality of your information.


Technical Support

Support per event

We provide technical assistance at your workplace or remotely, which can be by the hour, project, or based on a defined time to attend to any IT eventuality with absolute confidentiality assisted by professionals.

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  • Remote assistance
  • In site assistance

Support policies

We solve the problems that regularly occur in company computer equipment and stop employee productivity and business continuity.

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  • Monthly maintenance policies.
  • Preventive and corrective support.
  • Support 8 hours 5 day a week.
  • Support 8 hours 7 days a week.
  • Support in different languages.

Outsourcing systems

We manage IT assets efficiently, in addition to on-site assistance for your IT systems, we provide qualified human resources to provide the appropriate assistance and knowledge for each platform.

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  • Personalized assistance to the needs of your company.
  • Attention through 1st 2nd and 3rd level escalation.
  • Full coverage of IT infrastructure.
  • Resource Optimization.
  • Technological innovation.

Success Stories

  • Soluciona has joined the work of Wall Flooring México, as an integral part of the company. We know we can count on them, we receive personalized attention either remotely or directly at the offices, always with a very good attitude.

  • In the time that we have collaborated with SOLUCIONA, we have managed to implement most of the technical support projects very quickly, in addition to the fact that their response time has helped us avoid technical stoppages in the company.